The process constantly shows the loading icon

When opened, the process constantly shows the loading icon, it is not possible to make any changes to it. Tried looking at the metadata, but couldn't find any errors. Please tell me how to solve this problem

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Hello Hanna, 

 

Please write to support@creatio.com and clarify the website name. Also, provide external access to your website. 

 

Looking forward to hearing from you, 

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